Shipping Policy
Last updated: September 2025
We aim to deliver both digital music and physical merchandise efficiently and reliably.
Processing Time
All physical orders are processed within 2–7 business days by our print-on-demand manufacturing partners (Printify fulfilment network).
Digital products are available for download instantly once payment is confirmed.
Shipping Times (Physical Merchandise)
United Kingdom: 3–7 business days after processing
European Union: 5–10 business days
United States: 5–12 business days
Rest of World: 7–20 business days
Shipping Costs
We currently offer Free Worldwide Shipping on all merchandise.
Customs & Duties
International customers are responsible for any customs fees, taxes, or import duties that may apply in their country.
Digital Products
Download links for digital music are delivered instantly by email after purchase.
Links are valid for a limited time and download attempts, as set out at checkout.
Returns & Exchanges
Please do not return items to the sender’s address shown on the package.
All returns must be arranged through DONOTEK RECORDS™ customer support at contact@donotekmedia.com
Once approved, we will provide the correct return instructions for our manufacturing partner.